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stj medical library
St. John's Regional Medical Center
St. John's Medical Group
St. John's WorkPartners
St. John's Maude Norton Memorial Hospital
HealthFirst
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St. John's Medical Group
St. John's Medical Library

 

Patient Satisfaction Survey

Select One Doctor


Please help us to improve our service. Below are twelve questions about your visit. Please answer each question by checking the box that best indicates your opinion. If a question doesn't apply to your situation, check Box 0 for "Does Not Apply." If the patient is a minor/child or cannot complete the survey, family members may do so.
0 = DOES NOT APPLY
1 = POOR
2 = FAIR
3 = GOOD
4 = VERY GOOD
5 = EXCELLENT

How would you rate:
0
1
2
3
4
5
1. Ease in getting through to the doctor's office by phone
2. Time between making an appointment and day of your visit
3. The overall quality of care and service
4. The explanation of what was done for you including your medications and follow-up visits? (tests, diagnosis, treatment)
5. The waiting time to see the Doctor/Nurse Practitioner/PA
6. The cleanliness of the facility
7. The explanation of billing questions when you called by phone to the physician's office
8. The explanation of billing questions when you called by phone to the central billing office
9. Medication was called into the pharmacy in a timely manner
10. Test results were received in a timely manner
11. The respect shown for your privacy
12. The likelihood that you would recommend this practice to your family/friends.
How could we improve our services?

St. John's Medical Group Personnel
Marilyn Rogge mrogge@stj.com
Executive Secretary

Vivian Patterson - vpatters@stj.com
Quality & Regulatory Manager: